Shipping Policy

Order Confirmation

When you place an order with Majesty Recovery, you will immediately receive an order confirmation email. This email confirms that your order has been received in our system and that your credit card has been pre-authorized for the purchase. Following this, we contact our suppliers to ensure the item is in stock and ready for shipment. If your item is unavailable or on backorder, we will void the pre-authorization and notify you via email. For items available for immediate shipment (within five business days), we will process the payment and prepare the order for dispatch.

Order Shipment

Once your order is confirmed to be in stock and your payment is processed, the item will ship within five business days from the order date. Tracking information will be sent to the email address provided during checkout within 24 hours of the order leaving the warehouse. If you do not receive tracking details within six business days, please reach out to us at support@majestyrecovery.com for assistance.

Please note: Shipping is limited to the USA. Some exceptions may apply—if our website allows you to check out with an international shipping address (e.g., Canada), your order will be processed accordingly. Certain products may have specific shipping availability.

Changing Your Address

If your order has already been processed or shipped and you need to change the delivery address, we will do our best to accommodate the request. Please be aware that address changes may result in delays. Any additional charges incurred from freight carriers due to an address change will be the responsibility of the customer. No exceptions.

Shipping Times

All shipping times provided are estimates and should not be considered guarantees. We work closely with our vendors to expedite shipments as much as possible. If a customer cancels an order due to a shipment delay, they will be responsible for any associated shipping charges, fees, warehouse storage costs, or other expenses related to the order. Customers filing a chargeback for shipment delays will be held criminally liable for theft. No exceptions.

Please note that increased shipment volumes during the holiday season may result in potential shipping delays.

Shipping Options

Our standard “Curbside Pickup” shipping is always free! This option typically delivers within 5–15 days after your order is placed. If you require additional services, the following options are available:

Threshold Delivery: The item is brought to your porch, garage, or another sheltered area.
White Glove Delivery: The item is delivered to your room of choice, includes minor assembly, and all packaging materials are removed from your premises.

By using this site, you agree to these terms of use. If you do not agree, please refrain from using the site.

Return and Refund Policy

Cancellations & Refunds

At Majesty Recovery, we take pride in offering some of the most customer-friendly return policies in the industry. You can cancel your order at any time before it ships at no additional cost (exceptions apply for custom orders, as outlined below).

For assistance, please email us at support@majestyrecovery.com or call us at (309) 498-0175.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us promptly so we can process a full refund before your order leaves the warehouse. Our customer support team is available during business hours via phone at (309) 498-0175, through the chat option on our website, or by emailing support@majestyrecovery.com anytime.

Cancellations After 24 Hours of Placement (Before Order Ships)

If you wish to cancel your order after 24 hours of placement but before the item has shipped, a 3.5% administrative fee will be applied to cover restocking and processing costs.

Cancellations Not Allowed After Shipping

Orders cannot be canceled or refunded once they have been shipped. We kindly ask that you consider this policy when placing your order.

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as they are manufactured specifically for your order. Once production begins, these items are tailored to your specifications and cannot be reused.

If you are unsure whether your order qualifies as custom or made-to-order, please contact us for clarification. All sales are final for custom and made-to-order products. However, your warranty will ensure a fully operational product upon delivery.

Refunds and Returns

If you need to exchange a product, we’re happy to assist. Please note that you, as the customer, are responsible for any shipping costs associated with returns or exchanges.

Not all orders are eligible for return once they have shipped. Since we source products directly from manufacturers, their return policies dictate whether a product can be returned. These policies vary on a case-by-case basis, so please contact us for specifics regarding your product or brand.

For outright returns, a 25% cancellation fee and return shipping costs will apply due to rising LTL/freight shipping expenses. If you’re replacing the product, we may help cover part of the cost, depending on the product.

Returns must be initiated within 30 days of delivery. However, certain brands have specific return policies, which will take precedence over this general 30-day return policy. For example, Ceragem products must be returned within 14 days of delivery. Please refer to the product page for details.

Shipping Times

We are committed to ensuring that your order reaches you as quickly as possible. The estimated shipping times displayed on our product pages are based on information provided by our suppliers and freight companies. However, these estimates are subject to change without prior notice due to external factors such as supply chain disruptions, delays in steel production, manufacturer backlogs, overwhelming demand on shipping services, or staffing shortages at factories, warehouses, and docks.

While delays are sometimes unavoidable and beyond the control of Majesty Recovery, we greatly appreciate your patience and understanding during these challenging circumstances. We appreciate your business and your patience.

Please Read the Following

By making a purchase from Majesty Recovery, you acknowledge and agree to the following terms in our Exchange Agreement:

I agree to inspect the package upon delivery and report any damage with accompanying photographs to Majesty Recovery within 24 hours of receipt.
I accept responsibility for the cost of return shipping and shipping for a replacement in the event of a refund or exchange.
I understand that products must be returned in unopened and unused condition, and additional restocking fees may apply.
I acknowledge that once my order has shipped, I am not eligible for a full refund.
I agree to bear the cost of return shipping fees and restocking fees (typically around 20%) if I choose to return my order after it has shipped.
I understand that the shipping date estimates provided on product pages are approximations and may change due to factors outside of Majesty Recovery’ control.
I agree not to cancel my order or initiate a chargeback for delays or discrepancies in shipping estimates caused by manufacturing or logistical challenges beyond the control of Majesty Recovery.

Damages

It is important to thoroughly inspect your item(s) upon delivery. If you notice any damage, document it and include notes when signing for delivery. For any damaged items, please send photos of the damage, the packaging, and the SKU, along with a brief description, to support@majestyrecovery.com within 24 hours of receiving the shipment. This will allow us to process an insurance claim on your behalf. Claims for freight damage must include photographic or video evidence submitted within 24 hours; failure to report within this timeframe will result in an invalid claim. Any punctures or visible external damage must be reported immediately.

Warranty

Warranty terms vary depending on the manufacturer. Please refer to individual product pages for detailed warranty information. Warranties are designed to address damages caused by regular use over time. Damages reported beyond 30 days after delivery are not considered warranty claims.

Returns

The default policy of Majesty Recovery is that customers are responsible for all return shipping charges or reconsignment fees caused by customer error unless otherwise stated on the product page.

Most of our products are covered by guarantee warranty policies, ensuring you receive a fully functional, operational product as promised. Please refer to individual product pages for specific warranty details.

BOGO Promotions

In the event of a Buy One Get One (BOGO) promotion, both items must be returned to qualify for a full refund. If only one of the two items is returned, you will receive a replacement or store credit equivalent to the value of that item when purchased individually. Once your order has shipped, you are responsible for return shipping charges and may also incur a restocking fee, depending on the manufacturer’s policy. Refunds will only be issued to the original payment method used during checkout.

Chargebacks

Our dedicated customer service team is here to address your concerns and find the best resolution for any issues you may encounter. We pride ourselves on offering fair and transparent policies that prioritize customer satisfaction.

We strongly encourage you to reach out to us for assistance before filing a chargeback. Filing a fraudulent chargeback will be treated as theft and may lead to legal consequences. If you have not received your product or are dissatisfied with an item you have received, please contact us, and we will work with you to resolve the issue promptly. Let’s collaborate to avoid unnecessary disputes.

Thank you for choosing Majesty Recovery. For questions or concerns, contact us at support@majestyrecovery.com.

By using this site, you agree to these terms. If you do not agree, please refrain from using this site.

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